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July 2017

Online Excellence Training (ongoing until July 2018)

26 July, 2017 - 31 July, 2018
|Recurring Event (See all)

Take a 360-degree journey to reconnect and reinvigorate the business mind in you. Register for one or all of the sessions and find a new way to learn and grow through our online training and development. Once you register you will be sent a reminder the week of training with a link for you to click on the day, taking you through the to live presentation. All presentations will be available after, if you find yourself unable to tune in…

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May 2018

Online Bookability

2 May @ 9:30 am - 11:00 am
Tourism Greater Geelong & The Bellarine, 48 Brougham Street
Geelong, VIC 3220 Australia
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This session aims to discuss and understand how a visitor journey begins from dreaming about visiting a destination and deciding where to stay and what to do we must appreciate the path to purchase. To do this we must identify the very beginning of the visitor experience and how to best use digital assets so that their business in not left behind. Presenter: Despina Karatzias, Institute of Excellence Despina has an unwavering passion to serve and support small business owners…

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Linked In – Use it Smarter

15 May @ 9:30 am - 11:00 am
Tourism Greater Geelong & The Bellarine, 48 Brougham Street
Geelong, VIC 3220 Australia
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LinkedIn still remains in the top 6 social channels – and if you’re in the game of B2B marketing – or a business owner, you need to understand how to put your best corporate foot forward! Learn what LinkedIn is as a channel, the power of it, how others are currently using it. Learn how to optimise your corporate and individual profile – and strategies to maximise your time spent on it. Presenter: Mel Stewart, Hyper Social With more than 10…

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Beat the Facebook Algorithms

30 May @ 10:00 am - 12:00 pm
Tourism Greater Geelong & The Bellarine, 48 Brougham Street
Geelong, VIC 3220 Australia
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Yes, the Facebook algorithm has changed! They're preferring comments over shares, prioritising live video, introduced stories and there's loads of changes to the content mix! New year. New rules. Come along and learn about what you need to be doing to ensure your brand is standing out on Facebook. Presenter: Mel Stewart, Hyper Social With more than 10 years of experience working in all facets of hotel and tourism marketing, Mel Stewart has developed a serious thing for tourism, social…

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June 2018

Legals of Social Media

6 June @ 9:30 am - 11:00 am
Tourism Greater Geelong & The Bellarine, 48 Brougham Street
Geelong, VIC 3220 Australia
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Learn the ins and outs of running competitions on Facebook and Instagram, Sharing other peoples content,Creating new content inspired by other peoples ideas and other behind the scenes tips and tricks! Presenter: Despina Karatzias, Institute of Excellence Despina has an unwavering passion to serve and support small business owners and marketing professionals of the tourism and hospitality industries. The different ways she does this is through group training, one on one mentoring and consulting. Inspire. Connect. Empower. Her mission is to…

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Customer Service

19 June @ 9:30 am - 11:00 am
Geelong City Hall, 57 Little Malop Street
Geelong, VIC 3220 Australia
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The customer experience doesn't start at your front window nor end with a 'ka-ching' at the register. In its place, is a complex journey of experiences and touch points that influence the value, loyalty and attitudes of your customers along the way. In this session, we will map the customer journey, identify touch points and discuss changes to improve the overall customer experience. Presenter: Annette Cotter, Cotter Consulting Annette Cotter has over 20 years experience in retail, corporate, property management…

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