Author: Mark Day – Convention Bureau Manager, Business Events Geelong
A lasting first impression can either make or break your chances of winning a piece of business. The way you speak to your clients says a lot about you, and most importantly, it says a lot about your company. Clients will often make a decision about your venue or services within the first few minutes, so its essential to make sure those initial moments count.
The greeting starts from the moment you pick up the phone, body language is quickly thrown out the door and your tone of voice and the words you use become the entire story. Speak clearly; not too loud or not too quiet and remember to pardon the pun proper grammar and language is a must.
Its important to begin with a friendly greeting good morning or good afternoon or even ‘thank you for calling’, my name is? Offer assistance and write the clients name down its important to show you’ve paid attention and don’t be afraid to ask questions.
Slow down…It’s not a race for how fast you can close the sale, unless your manager is timing you in that case its time to move on.