fbpx

COVID-19 RESOURCE CENTRE

Tourism Geelong & The Bellarine will be updating this page regularly with information provided by Victoria’s Department of Health and Human Services, the Federal Department of HealthTourism Australia, Victorian Tourism Industry Council VTIC and other government announcements as we receive them.

WHAT WE’RE doing

As a team, we’re ensuring work progresses on all of our important projects. As circumstances change, we’re adjusting timelines and plans to ensure that we’re fully prepared for not only the current situation, but the future too.

We’re actively monitoring and advocating on behalf of the tourism industry for our region and will provide all the relevant support and advice right here. Or just give us a call.

Our Team

In line with the City of Greater Geelong directions, many of our team will be working remotely. Team Tourism is available should you have any questions or need additional help – these arrangements will remain in place until further advice.

info@tourismgeelongbellarine.com.au
03 5223 2588
Monday – Friday – 9:00am – 5:00pm
Tourism Greater Geelong and The Bellarine

Our Approach to Visitor Servicing

We’ve transitioned all visitor information services across the region to phone and email services. Each site has clear instructions for how travellers can reach our team. The service will continue to be provided from 9am – 5pm, 7 days per week via 1800 755 611 or vic@tourismgeelongbellarine.com.au

Victoria’s roadmap to recovery – updated every step of the way

Victoria remains in a state of emergency and the State Government has announced a significant set of measures to implement our ‘Roadmap for Reopening’.

The information below is in effect as of Thursday, 17th of September, with Melbourne Metro and Regional Victoria proceeding at different speeds.

Each step is dependent on the number of active cases going down over a sustained period, so key dates will be subject to change. 

Face masks remain mandatory – it is compulsory for anyone over the age of 12 to wear a face covering whenever you leave the house.

Physical distancing (1.5m) and careful hygiene measures remain crucial for all Victorians.

Keep good records, avoid interactions in close spaces and act quickly if staff become unwell.

Regional Victoria

Current Step: 3rd (17th September)

Next Step: 4th (14-day average of under 5 new daily cases and 0 cases with unknown source)

For regional tourism operators, this means recreational travel is allowed outside of Metro Melbourne and many businesses can reopen under relaxed restrictions.

 

In addition to the specific guidelines, all businesses must ensure:

  • Customers are restricted to visitors from outside Metropolitan Melbourne.
  • Staff wear masks at all times (certain exceptions).
  • They have a published COVIDsafe Plan, and display all required signage.
  • Communal facilities are subject to density quotient restrictions and increased cleaning requirements. This includes within tour vehicles, and other spaces.
  • They maintain an Attendance Register – including contact details for all staff, patrons and visitors to the premises.

 

The Industry Restart Guidelines provide everything you need to know to safely operate in accordance with public health directions, while also ensuring that workers and members of the public feel confident that their health and safety is being protected.

These documents includes lot of useful information on how to setup your workplace, key considerations for employers and more detail on patron numbers and protection measures.

Hospitality Guidelines

  • Seated service only, with a maximum of 10 people per booking.
  • Outdoor dining limited to 1 patron per 2m², to a maximum of 50 patrons.
  • Indoor dining limited to 1 patron per 4m², to a maximum of 10 patrons per space, with a maximum of two separate spaces.
  • Masks must be worn at all times by staff (some exceptions) and patrons (unless seated).

Download the Hospitality Guidelines here.

Council is also working through the details on how to expand outdoor dining spaces, and we recommend you contact your local body with any questions or an expression of interest:

City of Greater Geelong – contact the Concierge service on 52725272.
Borough of Queenscliffe – info@queenscliffe.vic.gov.au
Golden Plains Shire – business@gplains.vic.gov.au

For full details see the Regional Roadmap – How We Work

Accommodation Guidelines

  • Group bookings are open, but are restricted to members of the public who live together, are in an intimate personal relationship or are within a nominated ‘household bubble‘.
  • Outdoor physical recreation facilities, including pools and spas are open (see applicable guidelines).
  • Indoor physical recreation facilities, including saunas and gyms are closed. 
  • Staff member bubbles‘ are in place to minimise interaction between work premises.

Download the Accommodation Guidelines here.

Outdoor Attractions and Experiences Guidelines

  • Outdoor Experiences:
    • Customer limit of a household or maximum 10 people.
    • Space must allow for social distancing of 1.5 metres.
    • No enclosed vehicles.
  • Fixed Outdoor Venues:
    • No indoor venues, except toilets, hospitality or retail spaces (see applicable guidelines).
    • Non fixed-seated outdoor venues limited to 1 patron per 4m², to a maximum of 50 patrons.
    • Fixed-seating outdoor venues limited to 50 patrons or 25% capacity.
    • No enclosed vehicles.
  • Staff member bubbles‘ are in place to minimise interaction between work premises.

Download the Outdoor Attractions and Experiences Guidelines here.

Tours and Transport Guidelines

  • Group bookings are open, but are restricted to a maximum of 10 patrons, plus the minimum number of staff required to conduct the tour.
  • No enclosed vehicles, however open vehicles such as boats are allowed to operate.
  • All staff and customers must wear a mask (exemptions apply, e.g. eating, drinking, or engaging in strenuous physical activity). Tour guides may wear transparent face shields as a last resort to aid communication.
  • Staff member bubbles‘ are in place to minimise interaction between work premises.

Download the Tour and Transport Guidelines here.

 

 

 

Melbourne Metro

Current Step: 1st (14th September)

Next Step: 2nd (28th September, conditional on 14-day average of 30-50 new daily cases and public health approval regarding source data)

For regional tourism operators, this means no travellers from the Melbourne metro area until at least the 28th of September.

Hospitality: take-away and delivery only.
Retail: essential only with others only for click and collect.
Shopping: 1 person per household.
Accommodation and Camping: closed, except emergency.
Entertainment:
all venues closed.
Intrastate travel: not allowed, unless for a permitted purpose. 

For full details see the Melbourne Roadmap – How We Work

 

Stay at Home restrictions remain in place, and a curfew is in effect between 9pm-5am, meaning residents may only leave their house (within a 5km radius) for one of four reasons:

Necessary Goods and Services  to shop for food and essential goods and services.
Care and Healthcare – to provide care, for compassionate reasons or to seek medical treatment.
Exercise – to exercise or for outdoor recreation.
Work – for work or study, if you can’t do it from home.

Public gatherings: up to 2 people or a household can meet outdoors for social interaction for 2 hours.
Visitors to the home: 1 nominated visitor if living alone/single parent (all children under 18). 

For full details see the Melbourne Roadmap – How We Live

Government Support Available

LOCAL

City of Greater Geelong council has released a financial hardship policy supporting their existing business support package. This policy gives businesses and residents who pay rates, rent, fees and/or charges to the City the ability to defer payments for a mutually agreed period and create payment plans to suit individual circumstances. Read more about all the policy updates here.

The Business Support Package includes a program of expert professional advice in human resources, financial management and digital marketing, as well as business mentoring for operators within the region via Geelong Business Support. If you need help navigating these options, the Geelong business concierge service is available to help on 5272 5272. This Taking Care of Business fact sheet outlines the support that is available and to who. 

Golden Plains Shire has announced a range of Business Support measures to help businesses within the region.
Find out more details, and apply for any relevant packages here.

STATE

The Victorian Government has further extended the Business Support Fund, with a range of support initiatives aimed at the industries most impacted by the extended lockdown. Many of these programs are finalising details, and applications will be open soon.

Payroll tax relief extended:
An extension of the payroll tax relief for the remainder of the 2020/21 financial year for businesses with payrolls of up to $10 million. 
In addition, a further $137 million worth of tax relief packages will include waiving and deferring charges like liquor licensing fees, the congestion levy and increases to the landfill levy.
Grants available to businesses with payrolls up to $10 million. Allocations will be based on the following:
  • companies with a payroll of less than $650,000 will be eligible to receive a $10,000 grant;
  • companies with a payroll between $650,000 and $3 million, a grant of $15,000 will be made available; and
  • companies with a payroll between $3 million and $10 million will be eligible for a grant of $20,000.

Licensed venues in the hospitality sector:

The $251 million Licensed Venue Fund will deliver grants of between $10,000 and $30,000. Levels of funding in Regional Victoria will be allocated as follows

  • venues with licenses allowing 1-20 patrons will be eligible for grants of $10,000;
  • venues with patron caps of between 21 and 100 are eligible for $15,000
  • venues with patron caps of greater than 100 have access to grants of $25,000.

Outdoor Eating and Entertainment Package: 

A $290 million package was released today that will focus on outdoor dining and entertainment, including specific support for sole traders in the tourism industry. 
The $87.5 million Outdoor Eating and Entertainment Package includes direct business support as well as opportunities for local government to access funds that will help them facilitate hospitality in outdoor environments.

More detail will be available soon on the Business Victoria website (and we’ll let our members know as soon as it is announced).

 

Looking for forms or application requirements? The Victorian Chamber of Commerce and Industry has compiled a range of official paperwork for download – relating to Jobkeeper, redundancy, working from home and updated awards. They’re also waiving fees for new members (some major savings)!

FEDERAL

The Australian Government has announced an Economic Response to the coronavirus. Information on financial assistance, eligibility and timing for the new government support can be found on business.gov.au or via the hotline on 13 22 15.

There is also financial support for businesses from the Australian Taxation Office (ATO), and can be found here. 

The JobKeeper program has been adjusted and extended for Victoria, if you’re already in the system simply continue to follow the same nomination process via that ATO website. For new applications – you’ll need to make sure you have your business linked to your MyGovID account, and submit the forms for each employee you intend to claim the subsidy for. Get started here.

official announcements

Your one stop shop for all the latest announcements and advice from Government and official bodies.

Latest update from Victorian Tourism Industry Council

Introducing our tourism recovery consultations and venue feasibility calculator Today we are pleased to announce two new projects we’ve been working on to support tourism businesses during these challenging times. These projects are part of a wider industry...

read more

Latest update from Victorian Tourism Industry Council

As we start the new week, we’re buoyed by the report of just 11 new cases today with our rolling 14-day average for Metro Melbourne down to 34.4. This is such welcome news for so many in metropolitan Melbourne that have been under strict restrictions since early July...

read more

TGGB COVID-19 Update

I hope you are all well, and allowing yourself some cautious excitement as regional Victoria takes another step on the Roadmap to Recovery tomorrow. This is a fabulous result, and a cause for real optimism! Crucially this step means that people in regional Victoria...

read more

Latest Update From the State Government

Regional Victoria Moves to Third Step Tuesday 15 September  Last week, we released our roadmap towards reopening. Those safe, steady and sustainable steps that will see us all the way to COVID Normal. Importantly, these steps are guided by clear targets – giving...

read more

Useful Links

9

Roadmap to how we live:

9

Roadmap to how we work:

Official Announcements

Latest update from Victorian Tourism Industry Council

Introducing our tourism recovery consultations and venue feasibility calculator Today we are pleased to announce two new projects we’ve been working on to support tourism businesses during these challenging times. These projects are part of a wider industry...

Latest update from Victorian Tourism Industry Council

As we start the new week, we’re buoyed by the report of just 11 new cases today with our rolling 14-day average for Metro Melbourne down to 34.4. This is such welcome news for so many in metropolitan Melbourne that have been under strict restrictions since early July...

TGGB COVID-19 Update

I hope you are all well, and allowing yourself some cautious excitement as regional Victoria takes another step on the Roadmap to Recovery tomorrow. This is a fabulous result, and a cause for real optimism! Crucially this step means that people in regional Victoria...

Loading...