Planning a trip to the region?

Hospitality training skills


Must be completed by 30 June 2022


$50 student fee


Approx 9 hours


Must be completed by 30 june 2022


$50.00 student fee


Up to 9 hours


If you’re looking to get started in the hospitality industry or have staff you’d like to train in food and beverage customer service skills –  this is the perfect course.

Delivered predominantly online, participants will have the opportunity to complete their Responsible Service of Alcohol (RSA), undertake basic coffee-making skills, and learn how to work their way around a coffee machine.

Service of alcohol and good coffee skills are the go-to front of house skills for nearly every hospitality business.

This course is delivered by The Gordon in partnership with Tourism Greater Geelong and The Bellarine, and supported by the Victorian Government.

Thanks to the Victorian Government this course is heavily subsidised and all that’s needed from you is a $50 student enrolment fee. 

If you have any queries, please get in touch with The Gordon Customer Service Team on 1300 295 423 or email [email protected]



Alcohol service

Coffee service and terminology

Food and beverage basics

Basic commercial coffee machine familiarisation

Responsible Service of Alcohol Certificate

Front office essentials (incl. EFTPOS)

Managing conflict


If you would like to complete your Responsible Service of Alcohol (RSA), improve your customer service skills and your coffee competency.


How do I enrol?

Simply click ‘register’, read the short guide on how to enrol, fill out your details and someone from the Gordon will be in touch within a few business days.

If you need help enrolling, please provide your details via the contact form on the register page. 

When do I start?

After you click ‘register’, someone from our team will be in touch to connect you with the Gordon to finalise your enrolment. 

When that’s all sorted, you can start as soon as you’re ready and complete the online course at your own pace and at a time that suits you. 

When you’ve completed the online components, the Gordon will work with you to schedule a time for your practical assessment. 

The entire course needs to be completed by 30 June 2022. 

Is this course free?

The course is heavily subsided by Tourism Greater Geelong and The Bellarine thanks to Victorian Government funding, so all you need to cover is a $50.00 student enrolment fee!

How long does the course take?

The course is delivered online with a face to face component for assessment.

The program is super easy to follow with step-by-step instructions (and online quizzes) and should only take up to 9 hours to complete the accredited unit (SITHFAB002 – Provide responsible service of alcohol) and micros units.

A practical task and assessment will take place on-campus for approximately 3 hours to assess the student’s RSA knowledge and practical coffee-making and food and beverage tasks.

Please allow up to two business days for your enrolment to be processed and for your course to begin.

It must be completed by 30 June 2022.

How do I know if this skillset is for me?

If you would like to complete your Responsible Service of Alcohol (RSA), improve your customer service skills and your coffee competency, then this course is for you.

This course is perfect for those already in the industry looking to reskill or refresh and anyone looking to make a start in a hospitality job in the region. 

Hospitality training skills