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June 2018

Customer Service

19 June, 2018 @ 9:30 am - 11:00 am
Geelong City Hall, 30 Gheringhap Street
Geelong, VIC 3220 Australia
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The customer experience doesn't start at your front window nor end with a 'ka-ching' at the register. In its place, is a complex journey of experiences and touch points that influence the value, loyalty and attitudes of your customers along the way. In this session, we will map the customer journey, identify touch points and discuss changes to improve the overall customer experience. Presenter: Annette Cotter, Cotter Consulting Annette Cotter has over 20 years experience in retail, corporate, property management…

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July 2018

Using the G-Suite

25 July, 2018 @ 9:30 am - 11:00 am
Tourism Greater Geelong & The Bellarine, 48 Brougham Street
Geelong, VIC 3220 Australia
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Simple and interactive ways to get you up and running fast with suite. Learn what the most effective programs are and how to make you and your business more efficient! Presenter: Despina Karatzias, Institute of Excellence Despina has an unwavering passion to serve and support small business owners and marketing professionals of the tourism and hospitality industries. The different ways she does this is through group training, one on one mentoring and consulting. Inspire. Connect. Empower. Her mission is to…

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August 2018

Un-conference Yourself.

2 August, 2018 @ 9:00 am - 4:30 pm
Geelong Conference Centre, 20 Adams Ct
East Geelong, Victoria 3219 Australia
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Each year Tourism Greater Geelong and The Bellarine invites local businesses to spend a day with our insightful speakers to learn and grow. This year we are getting ready to pump up for the coming summer period and here are three great reasons you should attend. It’s Inspirational. It’s Innovative. It’ll have an Impact. Take time out of your business to work on your business. Program - View the full program and book your tickets now. Speakers - Find out about our inspirational…

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September 2018

Packaging for Profit

19 September, 2018 @ 9:30 am - 11:00 am
Geelong City Hall, 30 Gheringhap Street
Geelong, VIC 3220 Australia
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Achieve more in less time and increase your productivity at work and home. This in turn increases your free time and motivation, minimises stress and makes a work/life balance a reality. Presenter: Despina Karatzias, Institute of Excellence Despina has an unwavering passion to serve and support small business owners and marketing professionals of the tourism and hospitality industries. The different ways she does this is through group training, one on one mentoring and consulting. Inspire. Connect. Empower. Her mission is…

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November 2018

2018 Heroes Luncheon – Guest Speaker Dylan Alcott OAM

1 November, 2018 @ 11:45 am - 2:30 pm
GMHBA Stadium Geelong Football Club, 370 Moorabool Street
Geelng, Vic 3220 Australia
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Dylan Alcott OAM is one of Australia’s most successful Paralympians, and one of only a few elite athletes to win gold medals in two different sports across two Olympic games. In his ‘spare’ time Dylan is a host on Triple J, regularly appears on TV, and goes wheelchair crowd surfing at music festivals. An inspirational and entertaining speaker, Dylan brings his unique perspective on overcoming extreme adversity, the importance of taking risks to achieve your goals and the power of inclusion in…

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December 2018

2018 Team Tourism Industry Christmas Party

11 December, 2018 @ 6:00 pm - 8:00 pm

And just like that, it's December! Tourism Greater Geelong and The Bellarine would love the company of our members as we celebrate the year that was and the year to come. Join us for FOOD, FESTIVITIES, FRIENDS & FUN at the stunning Scotchmans Hill. The details are: Date: Tuesday, 11 December 2018 Venue: Scotchmans Hill Address: 190 Scotchmans Road, Drysdale  Time: 6pm - 8pm Price: $30 per person Inclusions: A Christmas feast and one drink per person. Additional drinks at bar prices. RSVP here…

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February 2019

Google My Business

12 February @ 9:30 am - 11:00 am
Geelong City Hall, 30 Gheringhap Street
Geelong, VIC 3220 Australia
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Google My Business Learn how to build your Business with Google. Learn the value of search ads, create effective ad campaigns, track and improve your results and learn some tricks and tools that will help you to build your business. Presenter: Matt Cowdell – Arthur St Digital As the Director of Arthur St Digital, Matt has 15 years of digital, news and marketing experience. Matt has a Bachelor Degree in Commerce with majors in Marketing and Interactive Marketing. Over the last…

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Define Your Digital Strategy

27 February @ 9:30 am - 11:00 am
Geelong City Hall, 30 Gheringhap Street
Geelong, VIC 3220 Australia
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Define Your Digital Strategy Explore how to formulate a digital strategy, uncover the key questions to be asking yourself to bring out the best outcome, as well as give insight to various digital tactics that your business can utilise to enhance online position and formulating your digital strategy and sticking to it. Presenter: Luke Chaffey – KBB Digital Luke Chaffey is an emerging Digital Marketing superstar in the centre of the Digital Revolution. Luke is a Director of Search Marketing…

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March 2019

Disability 101: Becoming More Welcoming, Confident and Accessible.

13 March @ 9:00 am - 11:30 am
Geelong City Hall, 30 Gheringhap Street
Geelong, VIC 3220 Australia
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group of happy people with disabilities

Disability 101: Becoming More Welcoming, Confident and Accessible. Did you know that one in five Australians has a disability? We all have some experience of disability - whether it’s our self, a family member, friend, colleague, associate or a customer... This interactive session is designed to increase your awareness of the prevalence and diversity of disability and why becoming more welcoming, confident and accessible makes great business sense. You will receive an overview of disability, with strategies to improve your…

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